Customers are responsible for understanding this refund policy upon purchasing any treatments and products at our Website. By making a purchase on our Website, you acknowledge you have read and agree to our Refund Policy.

All purchases made on our Website are final and non-refundable, however are exchangeable and transferable to another person.

We accept exchanges only at products for the following reasons:

  • Incorrect items
  • Defective items

We apologise if a defective or wrong item was sent. We will be more than happy to process and facilitate the exchange right away. Please note that all incorrect items must be in their original condition and unopened. Items that do not fulfill these criteria will be rejected duly.

There will be no refund for existing customers who have made a purchase, however the purchased items are transferable to another person.

All the treatments purchased are valid for 3 years from the date of purchase. No exchange and transfer will be entertained for expired treatment and/or vouchers.